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Rates:

PakTel Long Distance Service Rates are subject to change without notice. All calls using our service are billed in one minute increments with partial durations rounded to the next full minute. PakTel Long Distance Service rates do not include current mobile service provider applicable charges. In many countries, international telephone carriers charge higher prices to terminate calls to a wireless device or special service lines. For this reason, PakTel Long Distance Service may charge a higher rate for these calls. For a complete list of country rates visit our view rates section.

Charges:

You are responsible for paying all charges to your account including but not limited to: long distance, features, directory assistance, annual fees, any taxes, surcharges or other fees. Advertised rates are base rates and do not include regulatory compliance fees or taxes. Government compliance requires collection of a 3% Federal Excise Tax and a 11.4% Universal Service Fee. International rates are subject to change without notice.If you activate Service on behalf of an entity but were unauthorized to do so, you will be personally responsible for all charges to the account and will be fully bound by this Agreement as though you had activated Service on your own behalf. Calls are billed in full minute increments with partial minutes rounded to the next full minute. Calls are measured from approximately the time the called party answers until approximately the time you press "End" or the other party disconnects from the line. Connected calls to fax machines, answering machines and voice mail will be charged in the same way.

Billing and Payment:

PakTel Long Distance Service will provide a detailed billing summary upon customer request through your customer account manager. If you choose auto-recharge feature your credit card will be charged whenever your balance falls below $5.00. If your credit card is declined and you are using the auto-recharge service your account will not be recharged. Once declined our system will attempt to recharge your account after each call until your balance reaches $0.00. If auto-recharge is chosen your credit card will be charged with no additional notice or consent required.
PLEASE NOTE: Charges on your credit card statement will appear as PakTel, Inc DBA CallPakistanIndia.com. If you have any questions regarding this please contact Support@CallPakistanIndia.com or call our customer support.

Disputes:

All disputes must be received within 7 days after the date of the charge. If these requirements are not met you will waive any objections. If the desired results are not achieved after attempting to resolve disputes through our trouble ticket system you must state your dispute in writing and mail with purchase receipt or other written/printed documentation to the address below within 7 days after the date of invoice.

PakIndia, Inc.

3506 Hwy 6, Suite 317

Sugarland, Tx, 77478

.

Service Termination/Default:

PakTel, Inc has the right to terminate any account where there has been a breach in representations to us, or if our service is being used for unethical, fraudulent, or misrepresented business.

Personal Account Information:

Any person able to provide your name, address, mobile number and last 4 digits of the credit card on record or PIN is authorized by you to receive information about and make changes to your account, including addition or deletion of accounts. If you are receiving Service through a business calling plan from your employer, you authorize us to share your account information with your employer.

Limitation of Liability:

We are not liable for acts or omissions of another service provider, for information provided through your phone, equipment failure or modification, or causes beyond our reasonable control. We are not liable for service outages nor for service limitations or interruptions. We are not liable for any accidents or incidents which result from the use of Service by you or any other person. Our liability and the liability of any underlying carrier for any failure or mistake shall in no event exceed our service charges during the affected period. We and any underlying carrier are not liable for any incidental, punitive or consequential damages such as loss of revenue or  lost profits. We and any underlying carrier are not liable for economic loss or injuries to persons or property arising from the use of service. This paragraph shall survive termination of this Agreement.

Indemnification:

You agree to defend, indemnify, and hold us, our Affiliates and representatives and any other service provider, harmless from claims or damages relating to this Agreement or your promises or statements made in it and use of the Service. This paragraph shall survive termination of this Agreement.

Binding Arbitration:

Any dispute or claim arising out of or relating to this Agreement or service provided in connection with this Agreement will be resolved by binding arbitration except that (1) you may take claims to small claims court if they qualify for hearing by such a court, or (2) you or we may choose to pursue claims court if the claims relate solely to the collection of any debts you owe us. However, even for those claims that may be taken to court, you and we both waive any claims for punitive damages and any right to pursue claims on a class or representative basis.

Arbitration Procedures:

You must first present any claim or dispute to us through a Customer Care Trouble Ticket. If the dispute cannot be resolved with Customer Service you may present your claim in writing at the address contained on your invoice or as stated on the PakTel web site, to allow PakTelPakTel an opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved in 60 days. The arbitration of any dispute shall be conducted in accordance with the American Arbitration Association. Any arbitration will take place in HOUSTON, TEXAS. An arbitrator may not award relief in excess of or contrary to what this Agreement provides, order consolidation or class arbitration, or award punitive damages or any other damages aside from the prevailing party's actual damages, except that the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, thean the remainder shall still be given full force and effect.

Arbitration Expense:

All administrative fees and expenses of an arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation.

Waiver of Punitive Damage Claims and Class Actions:

By this Agreement you and we are waiving certain rights to litigate disputes in court. If for any reason this arbitration clause is deemed inapplicable or invalid, you and we both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class or consolidated basis or in a representative capacity.

Privacy:

We are not liable for any lack of privacy you may experience while using the Service. We have the right to intercept and disclose any transmissions over our facilities and to provide subscriber billing and call records and related information under certain circumstances (for example, in response to lawful process, warrants, subpoenas or to protect our rights or property).

Assignment:

We may assign all or part of this Agreement without such assignment being considered change to the Agreement, and without notice to you. We are then released from all liability. You may not assign this Agreement without our prior written approval.

Governing Laws:

This Agreement shall be governed by, enforced and construed in accordance with the laws of the STATE of TEXAS.

Entire Agreement:

These general Terms and Conditions represent the entire agreement between you and us and supersedes all prior offers, contracts, agreements and representations. This Agreement supersedes all promises made to you by our client services agents, representatives or employees. If any part of this Agreement is found invalid, the balance remains enforceable.

Legal Warning:

A WARNING TO THOSE WHO INTEND TO DEFRAUD THIS WEBSITE!

Credit Card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number.

Tracking mechanisms have been established and will use all means available to prosecute persons attempting fraud to the fullest extent of the law.

PakTel, Inc co-operates with federal and local agencies incase of fraud, submitting all information such as but not limited to: logged IP addresses, complete call records including originating & terminating phone numbers, and email addresses.

PakTel, Inc will actively cooperate with law enforcement authorities in prosecuting any one who uses this web site or products/services sold over this website for unlawful use.

Security Issues:

This site has security measures (SSL) in place to protect the loss, misuse and alteration of the information under our control. PakTel, Inc however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this web site nor shall PakTel, Inc be obligated to make refunds or to provide any compensation where such fraudulent use occurs.

If you have any questions about this web site, you may contact:

PakIndia, Inc.

3506 Hwy 6, Suite 317

Sugarland, Tx, 77478

 Support@CallPakistanIndia.com

.